Shipping and Delivery

How will my order ship?

This website allows for shipping via UPS®, FedEx®, USPS®, or in some cases, freight. If you require any other method, please call customer service toll free at 800‑274‑5271 Monday to Friday from 9:00 AM to 5:00 PM Eastern.

When will my order ship?

Orders for stock items typically ship within 24 hours.

Custom orders typically ship within 2 to 5 days regardless of shipping method selected.

Transit time is not included in the lead times stated above because transit times vary dramatically.

If you need an order to ship or arrive by a specific date, we urge you to note this in the special instructions field during checkout. We’ll do our best to exceed your request, or contact you to let you know how quickly we can ship your order.

Can I track my order online?

Yes. To track your order, click on the “Look Up Your Order” link at the bottom of the page, enter your order information, and click “Continue.” From the order detail page, click the “Track your order” link

Can I use another freight carrier?

Yes. Please enter your freight carrier account and contact information into the special instructions field at checkout.

What do I do if a package arrives damaged?

To give you better service when you call StreetNameSign.com about damaged packages, please make sure to document damaged package with the carrier before accepting delivery.

All packages are insured, but if damage occurs and is not documented on delivery, the carrier has the ability to deny the claim.

StreetNameSign.com is not responsible for damaged freight, all orders ship FOB Garfield, New Jersey.

Once you document the damage with the carrier, contact StreetNameSign.com’s customer service toll free at 800‑274‑5271 Monday to Friday from 9:00 AM to 5:00 PM Eastern, and we’ll process your claim.

How do I know StreetNameSign.com received my order?

When you check out and place your order you will receive an order confirmation via email within a few minutes.

On occasion, a credit card will be disapproved for a variety of reasons. In those situations you can call us toll free 800‑274‑5271.

How do I change an order I submitted to StreetNameSign.com online?

Because orders are processed immediately, we are unable to accommodate order changes or cancellations; erroneously ordered items must be returned after delivery.

How do I calculate international shipping?

International shipping is only calculated on our checkout page. If you would like to get a shipping estimate for addresses outside the US and Canada, please proceed to checkout and enter your shipping address.

What do I do if my order doesn't arrive in the prescribed timeframe?

Contact customer service toll free at 800‑274‑5271 Monday to Friday from 9:00 AM to 5:00 PM Eastern, and we will gladly help track the package for you.